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Skylands Orthopaedics

Frequently Asked Questions

FAQs

  • What days are you open?

    Our office is open Monday through Friday. As our daily schedule is subject to change, please call to confirm office hours.

  • Are you accepting new patients?

    Yes, we welcome new patients.

  • Do you accept my health insurance plan?

    Please refer to Insurance to review Advocare's list of accepted insurance providers.

  • How do we contact the doctor after hours?

    Our medical providers are available 24 hours a day. Call the office and follow the prompts to page a provider on call. Please be aware that after-hours calls are intended for urgent medical issues that cannot wait until the next business day. Referral and appointment requests will not be addressed via pager. Pages are typically returned within 15 minutes. Please call back if you have not received a timely response.

    IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

  • May I request a specific physician for my visit?

    Every effort is made to arrange your care and follow up visits with the physician of your choice. When you or a family member is ill, he or she may see any one of our physicians.

  • When will I receive lab or test results?

    You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are usually not reported, however, you are welcome to call our office to request a copy of your results.

  • How do I obtain a prescription refill?

    Please call our office and follow the prompts for our prescription refill line. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Prescription refills for controlled substances such as pain medications are refilled Monday through Friday only.

Disclaimer: This website is intended to offer general information only. Nothing contained on this site, including third party content, should be considered a substitute for medical advice, diagnosis and/or treatment. Advocare does not assume liability or responsibility for any of the information contained on this website. Please consult your Advocare physician with more detailed questions and to receive specific diagnoses and recommendations.

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